EDI error handling is one of many manual workflows that require a heavy operational lift. We built a better way for ben-admins to manage and resolve problems faster—with less manual work.

What are Issues?

Issues are records of problems with a member's coverage. They programmatically capture and prioritize errors from EDI reports to give ben-admins visibility into enrollment problems that need attention.

Each Issue is tied to a member in Noyo's system, making it easier to understand what went wrong, how to fix it, and track problems for an individual over time.

How it works

• Users upload an EDI error report that Noyo parses to surface issues in a structured format. 

• View, track, and filter Issues through the Noyo app.

• If needed, update member details in the ben-admin and send Noyo a new Member Snapshot.

• If the issue no longer appears in subsequent reports, Noyo will automatically recognize it as resolved.

What’s next

We’re working on expanding Issues to support additional error sources such as those detected through API.

While this feature is in beta with select customers, we’re excited to shed light on the advanced functionalities we’re building for our partners.

Interested in learning more? Check out the full documentation here.