EDI error handling is one of many manual workflows that require a heavy operational lift. We built Issues to help ben-admins manage and resolve problems faster—with less manual work.

What are issues?

Issues are records of data discrepancies between the carrier and the ben-admin. Each Issue is tied to a member, making it easier to understand what went wrong and how to fix it.

Issues capture and prioritize errors from EDI reports to give platforms visibility into enrollment problems that need attention. 

Unlike discrepancies, which focus on field-level data mismatches, Issues go a step further to identify problems with a member’s coverage or eligibility that may require action to resolve.

How it works

• Users upload an EDI error report that Noyo parses to surface issues in a structured format. 

• View, track, and filter Issues through the Noyo app.

• If needed, update member details in the ben-admin and send Noyo a new Member Snapshot.

• If the issue no longer appears in subsequent reports, Noyo will automatically recognize it as resolved

What’s next

We’re working on expanding Issues to support more document types and error sources. 

While this feature is in beta with select customers, we’re excited to shed light on the advanced functionality we’re building for our ben-admin partners.

Interested in learning more? Check out the full documentation here.