What’s new

This release brings sharper structure, expanded automation, and deeper insights across the lifecycle of an Issue. Highlights include:

• Broad support and availability. The experience is out of Beta and ready for any ben-admin that wants to improve reconciliation workflows.

• AI-powered context—auto-categorization, summaries, and resolution guidance turn cryptic carrier messages into actionable insights.

• Smarter lifecycle logic provides end-to-end tracking, timeline, member association, and automatic resolution.

• Improved visibility across orgs, groups, and employee profiles, so the right context is always at hand.

• Streamlined support with the ability to add notes, create tickets, and track conversations.

How Issues are created

Error reports received from carriers can be uploaded directly in the Noyo app. Once submitted, Noyo processes the report, identifies each Issue, and translates to a standard, easy-to-action format matched to the appropriate employee or dependent. Users have rich, AI-powered insights, tracking, and automation built-in.

The anatomy of an Issue

Each Issue is designed to give users exactly what they need to understand the problem and take action:

• Category – A clear, AI-assigned label (e.g., invalid address, coverage date conflict, duplicate member, etc.)

• Issue Summary – A brief, human-readable explanation of what happened and why it matters

• Resolution Guidance – Actionable steps, including carrier-specific considerations when relevant. Add notes for easy collaboration

• Linked Members – Automatic matching to employees or dependents using available identifiers

• History – A record of all previous appearances of the Issue

Viewing Issues

The updated interface makes it easy to find, assess, and prioritize outstanding Issues wherever you work in the app:

• List View – A view across all employers with filters for carrier, category, status, and action

• Group-Level View – Visibility into Issues affecting members of a specific employer group

• Employee Page – Open Issues appear at the top of the employee’s profile for immediate context

• Detail View – A complete picture of the Issue’s summary, category, guidance, affected members, and history

Managing & resolving Issues

This release makes it easy to get full context, take action, and monitor progress. Noyo automatically tracks each issue to completion, preventing duplicates and auto-resolving issues once no longer reported in the carrier system.

Taking action

Users can record the steps they’ve taken—such as updating data or contacting a carrier—which moves the Issue into a Pending Resolution state. Noyo then checks future error reports to confirm whether the issue was resolved.

When an Issue doesn’t require action, users can dismiss it to reduce noise. Dismissed Issues remain accessible in a separate view and will resolve automatically once the carrier stops reporting them.

Smart lifecycle tracking

Issues behave predictably and cleanly over time:

• If the same problem appears again, the existing Issue is updated, not duplicated

• If the problem disappears, the Issue is automatically resolved

• If a resolved problem reappears later, a new Issue is opened to reflect the new occurrence

This ensures users always have an accurate, up-to-date view of what still needs attention—without manual cleanup.

Embedded support

If additional investigation is required, users can open a Noyo support ticket directly from the Issue, with all relevant context already visible to our team.

What’s next

We’re building toward a fully-automated, AI-powered experience across all sources—one, unified place to identify and prioritize anything that needs attention. To ask questions or request a demo, reach out here.